Privacy policy

Privacy policy

The privacy policy describes the types of personal data we collect and process on the OUTFITFLOWS.com website, the purposes of the processing and the rights of visitors.

1. Information note regarding the protection of personal data
2. Personal data security policy
3. Security policy for online payments
4. Information note regarding the integration with Facebook and Instagram

1. Information note regarding the protection of personal data

WHO WE ARE?

The company that manages the OUTFITFLOWS.com online store is VELVET SOLUTIONS SRL, with its headquarters in Cluj Napoca, Cluj County, Str. Buna Ziua no 39, et5 registered at the Trade Register under number J12/1821/04.07.2022, unique registration code RO459327 , phone 0752610726, email outfitflows@outlook.com. We have as our main field of activity, retail trade through order houses or via the Internet according to CAEN 4791.

DATA PROTECTION OFFICER

OUTFITFLOWS, as the operator, designated Cristian as the Data Protection Officer (hereinafter referred to as "DPO"), having the obligation to verify compliance with the provisions of the GDPR in the data processing operations carried out by the operator and to represent the operator in the relationship with the concerned persons and with the Supervisory Authority.

The persons concerned have the possibility to address at any time, directly, the DPO regarding any aspects related to personal data, using the contact details below:

DPO name: Christian

DPO email: outfitflows@outlook.com

Goal. DPO: 0746498808

DPO correspondence address: Cluj, Str. Buna Ziua, no. 39, stairs 1 et 5

WHAT IS PERSONAL DATA?

"Personal data" means any information or information that can identify you directly (for example, your name) or indirectly (for example, through pseudonymous data, such as a unique identification number). This means that personal data includes information such as name and surname, e-mail address, domicile, mobile phone, personal preferences and shopping habits, content generated by users, financial information and information regarding the financial situation. They also include unique numerical identifiers, such as the IP address of your computer or the MAC address of your mobile device, as well as cookie modules.

WHAT DOES THE PROCESSING OF PERSONAL DATA MEAN?

"Processing" means any operation or set of operations performed on personal data or sets of personal data, with or without the use of automated means, such as collection, recording, organization, structuring, storage, adaptation or modification, extraction, consultation, use, disclosure by transmission, dissemination or making available in any other way, alignment or combination, restriction, erasure or destruction.

HOW DO WE PROCESS YOUR DATA?

We collect and process your data in order to honor the orders you place and deliver the products you want, improve your experiences in the Online Store, provide assistance and support when you use the Online Store and the customer account, or in order to send personalized offers ( direct marketing).

We have detailed below how we process your data, the purposes and the legal basis (legal basis) of the activities through which we process your data.

- Customer account

We will use your personal data to create and manage your personal account to provide you with a personalized and relevant experience on OUTFITFLOWS.com

We will provide you with order history and details about your orders and allow you to manage your account settings. We will also provide you with easy ways to correct and update your information, such as contact details and delivery addresses. Moreover, we will allow you to save the items in your wishlist and we will allow you to return, evaluate and review the products you have purchased from us.

The personal data collected are always the name, first name and email address. We will process the following categories of personal data if you choose to provide them: address, phone number, account settings. We will process the following categories of personal data if you place an order: order history, delivery and billing information.

The data transmitted to third parties is used only to provide you with the services mentioned above.

The processing of personal data for your account is based on your consent given when creating the account on OUTFITFLOWS.ro. The processing of your personal data to provide you with relevant information about products is based on our legitimate interest.

We will keep your data as long as you have an active account on OUTFITFLOWS.ro. You have the right to close your account at any time. If you choose to do this, your account will cease to exist and you will be considered inactive. We will keep your personal data if this is required by the legislation in force and if there is an open dispute.

After closing your account, your data will be deleted.

You have the right to object to the processing of your personal data based on the legitimate interest of Fashion Culture SRL by contacting info@velvetsolutions.ro. Your account will then be deleted and we will not be able to offer you our services.

- Online orders

We will use your personal data to manage your online purchases on OUTFITFLOWS.com, processing orders and returns through our online services and we will send you notifications regarding the delivery status or in case of problems regarding the delivery of your items. We will use your personal data to manage your payments. We will also use your data to handle complaints and product guarantees. We use your personal data to identify and confirm your legal age for online shopping and to confirm your address to external partners.

We will process the following categories of personal data: contact information, such as name, address, e-mail address and telephone number, payment information and payment history, order information. If you have an account on OUTFITFLOWS.com, we will also process the personal data sent in connection with the account and order history.

Your personal data transmitted to third parties are used only to offer you the services mentioned above, for address confirmation by external companies, for sending order confirmation by communication agents, for operations carried out by storage and distribution service providers in connection with the delivery of your order (Fan Courier/Sameday/Cargus), for processing payments by payment processing service providers (Shopify Pay, Payshop). Many of these beneficiary companies have an independent right or obligation to process your personal data.

The processing of your personal data is based on the execution of the contract concluded at a distance or in the showroom.

We will keep your data as long as you are an active customer.

- Direct marketing

We use your personal data to send you marketing offers, e-mail invitations, text messages, phone calls and communications by post.

In order to optimize your experience with OUTFITFLOWS, we will provide you with relevant information, product recommendations, reminders about the products left in your shopping cart and we will send you personalized offers. All these services are based on previous orders, on the items you have clicked on and on the information you have submitted.

We will process the following categories of personal data: contact information, such as e-mail address, telephone number and postal code, date of birth, how you navigated and what you clicked on the site, products and offers you you clicked If you have an account on OUTFITFLOWS.com, we will also process the personal data sent in connection with your account, such as the order history.

The data transmitted to third parties are used only to provide you with the services mentioned above, and those transmitted to media agencies and technical providers are aimed at the distribution of physical and digital direct marketing.

We do not transmit, sell or transfer your data to third parties for marketing purposes outside OUTFITFLOWS.

The processing of personal data is based on your consent when you agree to direct marketing as well as on the basis of our legitimate interest.

You have the right to withdraw your consent to the processing of personal data at any time. When you do this, OUTFITFLOWS will not be able to send you other direct marketing offers or information based on your consent.

You can unsubscribe from direct marketing by following the instructions in each marketing message or by changing your account settings on OUTFITFLOWS.ro.

We will keep your data for direct marketing until you withdraw your consent. For e-mail marketing, we will consider you an inactive customer if you have not opened an e-mail in the last two years. After this period, your personal data will be deleted.

- Customer service

We will use your personal data to manage queries, complaints and product guarantees, as well as to provide technical assistance via e-mail, the chat function, by telephone and via social networks. We can also contact you if there is a problem with your order.

We will process any data you provide us, contact information such as name, address, email address and telephone number, payment information and payment history and order information.

The data transmitted is used only to provide you with the services mentioned above.

The processing of your personal data is based on the legitimate interest of OUTFITFLOWS.

We will keep your data for 12 months for phone and e-mail logs and for case management.

You have the right to object to the processing of your personal data based on the legitimate interest of OUTFITFLOWS. OUTFITFLOWS will not continue to process personal data unless we can demonstrate a legitimate reason for processing that prevails over your interests and rights or on the basis of legal proceedings.

- Compliance with legal obligations

We will use your personal data to comply with legal obligations, court rulings and authority decisions. This includes the use of personal data for the collection and verification of accounting data in accordance with the regulations on accounting records.

We will process the following categories of personal data: order details, name and surname, telephone, postal address, transaction amount, transaction date.

We will share your personal data with partners who offer accounting services. The processing of your personal data is necessary for OUTFITFLOWS to fulfill its legal obligations.

We will save your data for 5 years, in accordance with Romanian accounting regulations.

- Cookies

We use permanent cookies to automatically log you into your account each time you visit the site.

We use cookies for a session, for example, when you use the product filtering function, to check if you are logged in or if you have added an item to the shopping cart.

We use our own and third-party cookies to collect statistics and user data in aggregate and individual form in analysis tools to optimize our site and to provide you with relevant marketing materials.

Some third-party cookies are set by services that appear on our pages and are beyond our control. These are set by social media providers, such as Facebook, Twitter and Pinterest, and refer to the ability of users to share content from this site, as indicated by the respective icon.

We also use third-party cookies that track activity across multiple sites to provide you with marketing on other sites/channels.

Based on your browsing and behavior on OUTFITFLOWS.ro, monitored by cookies, we will provide you with online advertisements for some of our products that may interest you.

For detailed information on the cookies used, you can access the Use of cookies page.

The data transmitted to third parties is used only to offer you the services mentioned above, an analysis tool is used to collect statistics for the purpose of optimizing our site and to present you with relevant materials.

The processing of personal data in the form of cookies is based on your consent.

If you do not want to participate in monitoring through cookies for the purpose of sending online advertisements (banners) based on your interests, you can refuse the setting of a cookie in this sense by setting the browser that generally disables the automatic setting of cookies . You can also disable the cookies for the advertising services of a provider (e.g. Google), by setting your browser in such a way that the cookies of the respective domain are blocked. You can do this very easily from the following page www.youronlinechoices.com/ro/optiunile-mele .

The option to opt out of online behavioral advertising will not stop the display of general advertisements, which are not individualized according to your interests.

WHERE DO WE STORE YOUR DATA?

The data we collect from you is stored in the European Economic Area (EEA), but may also be transferred and processed in a country outside the EEA. Any such transfer of your personal data will be carried out in accordance with the legislation in force.

In the case of data transfers outside the EEA, OUTFITFLOWS will use the Standard Contractual Clauses and the Privacy Shield as guarantees for countries that lack a decision on the adequacy of protection from the European Commission.

We do not transmit, sell or transfer your data to third parties for marketing purposes outside the Velvetsolutions.ro company. The data transmitted to third parties is used only to provide you with our services. You will find the categories of third parties within each specific process above.

THE RIGHTS OF THE PERSONS CONCERNED

In accordance with the GDPR, you have a number of rights regarding the personal data that OUTFITFLOWS processes:

- The right of access to processing data

You have the right to access the personal data we hold. The first provision of information will be done without charging any kind of fee. If you still need copies of the information already provided, we may charge a reasonable fee taking into account the administrative costs of providing the information. Evidently unfounded, excessive or repeated requests may not receive a response.

- The right to data rectification

You have the right to request that your Data be rectified if it is inaccurate or outdated and/or to complete it if it is incomplete. If you have an account, it may be easier to correct your own data through the "My Account" function.

- The right to delete data ("the right to be forgotten")

In some cases, you have the right to obtain the deletion or destruction of your Data. This is not an absolute right, because sometimes we may be forced to keep your Data for legal or legal reasons.

- The right to restrict processing

You have the right to request the restriction of the processing of your Data. This means that the processing of your Data is limited, so that we can keep the Data, but not use or process it. This right applies in specific circumstances provided by the General Data Protection Regulation, namely:

- the accuracy of the Data is contested by the data subject (i.e. you), for a period that allows the operator (i.e. OUTFITFLOWS) to verify the correctness of the Data;

- the processing is illegal and the person concerned (that is, you) opposes the deletion of the Data and requests the restriction of their use;

- the operator (for example, OUTFITFLOWS) no longer needs Data for processing, but they are requested by the data subject (i.e. you) to establish, exercise or defend legal claims;

- the data subject (i.e. you) raised objections to the processing based on legitimate reasons from the operator (in this case OUTFITFLOWS) based on the verification of whether the legitimate reasons of the operator exceed those of the data subject.

- The right to data portability

You have the right to move, copy or transfer the data that interests you from our database to another. This only applies to the data you have provided, when the processing is based on your consent or on the basis of a contract and is implemented by automated means.

- The right of opposition

You can object at any time to the processing of your data when such processing is based on a legitimate interest.

- The right to withdraw consent at any time

You can withdraw your consent regarding the processing of your data when such processing is based on consent. The withdrawal of the consent does not affect the legality of the processing based on the consent before its withdrawal.

- The right to submit a complaint to the competent supervisory authority

You have the right to file a complaint with the data protection authority in your country of residence or domicile to challenge the data protection practices offered by OUTFITFLOWS.

- The right to object to the processing of your data for direct marketing purposes

You can unsubscribe or opt out of our direct marketing communication at any time. It's easier to do this by clicking on the "unsubscribe" link in any email or communication we send you.

- The right to object to the processing of your data by us when we carry out actions in the public interest or in our own or a third party's legitimate interests

You can object at any time to the processing of your data when such processing is based on a legitimate interest.

1. Personal data security policy

OUTFITFLOWS collects personal information when you register with OUTFITFLOWS, when you subscribe to OUTFITFLOWS news, when you visit OUTFITFLOWS pages or the pages of OUTFITFLOWS partners and when you participate in raffles or promotions. OUTFITFLOWS may combine the information received from you with information obtained from business partners or other companies. When you register, we may request information such as name, email address, date of birth, gender, postal code, occupation, field of work and personal interests.

OUTFITFLOWS collects personal data and special data (CNP), on the pages of the Website www.OUTFITFLOWS.ro, only with your consent, for the following purposes: receiving, shipping and invoicing orders; resolving any incidents regarding the execution of this contract; ensuring your access to our services; sending newsletters, offers or own commercial information; contacting you with prior agreement, or in matters related to relations with Customers; statistical purposes.

By creating the Account on the Website, you express your consent for OUTFITFLOWS to collect and manage this information, under the conditions of Law no. 677/2001.

Upon your written request sent to the email addressinfo@velvetsolutions.ro , we will send you the following information free of charge: (a) confirmation of the fact that the data concerning you are or are not processed by us; (b) modifying, updating, blocking or deleting data whose processing is not in accordance with the law, especially incomplete or inaccurate data; (c) the transformation into anonymous data of data whose processing is not in accordance with the law; (d) notification to third parties to whom the data of any operation carried out according to letter b) or c), if this notification does not prove impossible or does not involve an effort disproportionate to the legitimate interest that could be harmed.

For well-founded reasons, you can object to the data concerning you being processed for direct marketing purposes, on behalf of the operator or a third party, or to be disclosed to third parties for such a purpose by sending a document, in written form, dated and signed.

By registering the account and accepting this Privacy Policy, you express your consent to the processing of personal data in your own computer system, both manually and automatically, in accordance with art. 5 paragraph 1 of Law no. 677/2001 regarding the protection and processing of personal data. If you do not agree to your data being processed, you have the right and freedom not to create an account on the Website and not to use the Website.

OUTFITFLOWS guarantees that the personal data collected through the contact form will only be used until the problem communicated by it is solved, after which it will become exclusively statistical data.

OUTFITFLOWS may involuntarily collect other information (IP address, time of visit, place of access, name and version of internet browser, operating system, including other parameters) provided by the internet browser through which access to the site is made. This information can be used to improve the services offered or for statistical purposes.

OUTFITFLOWS can set and access OUTFITFLOWS "cookies" on your computer. OUTFITFLOWS allows other companies that display advertisements on some of the website pages to set and access their own "cookies" on your computer. The use of "cookies" of other companies is subject to their own privacy policies and is not included in this. More details about cookies and their use on the OUTFITFLOWS website can be found in the cookie policy.

You have the possibility at any time to object to the collection of this personal data and to request its deletion, thus revoking the consent given for this document, and thus renouncing any implicit right specified in it. You always have the possibility to modify the personal data in your customer account.

The privacy policy refers only to the data voluntarily provided by you. OUTFITFLOWS is not responsible for the privacy policy practiced by any other third party that can be reached through links, regardless of their nature, outside the site.

The privacy policy does not apply in case of malfunctions that may endanger the security of the server on which the database containing this personal data is hosted.

OUTFITFLOWS may update the privacy policy information. We will inform you about significant changes in the way we use personal information, through a notification sent to the first email address specified in your OUTFITFLOWS account or by placing a visible announcement on our website.

OUTFITFLOWS does not rent, sell or share your personal information with other persons or unaffiliated companies, with the exception of providing the products or services you have requested (we may disclose your name, telephone number and address to partner courier services), only when we have your permission or in the following circumstances:

• In order to identify and process payments made through a third-party payment service provider and to avoid fraud, we may disclose certain data (such as your first and last name, address, telephone number and e-mail address, such as and the order number and the product ordered) to such a third party provider of payment services (Shopify pay)

• We provide information to trusted partners who work on behalf of OUTFITFLOWS under confidentiality agreements. These companies will be able to use your personal information to help OUTFITFLOWS communicate more effectively with you about OUTFITFLOWS' offers or those of its marketing partners.

• We are answerable to public or judicial authorities or in other legal procedures.

• We consider it necessary to provide information to investigate, prevent or act on illegal activities, suspected fraud, situations that include possible threats to the physical safety of any person, violation of OUTFITFLOWS terms and conditions or as required by law.

• We transfer information about you if OUTFITFLOWS is acquired or merges with another company. In this case, OUTFITFLOWS will notify you before your personal information is transferred and becomes the subject of a different privacy policy.

• We limit ourselves to providing access to your personal data to the responsible employees, in order to provide products or services to you or third parties indicated by you or to perform their duties. We have electronic and procedural security measures that comply with regulations for the protection of personal information.

1. Security policy for online payments

For online payments, the authorization and remittance for settlement of card acceptance transactions is carried out exclusively through the commercial company RomCard SA through the Plationline.ro integrated solution and GeCad e-Payment International SA through the PayU integrated solution.

RomCard SA and GeCad e-Payment International SA operate as a data processing and liaison center between card issuers, card-accepting merchants and card-using customers.

All types of cards issued by Romanian and foreign banks under the VISA and MasterCard logos are accepted, provided that the issuing banks have activated them for online payment.

OUTFITFLOWS does not request or store any information regarding your bank card or cards, these being processed directly on the servers of the online payment service provider.

1. Information note regarding the integration with Facebook and Instagram

The website is integrated with Facebook and Instagram shop and customer data is shared with them according to their regulations.