Privacy policy
The Privacy Policy describes the types of personal data we collect and process on the OUTFITFLOWS.com website, the purposes of the processing and the rights of visitors.
- Information note on personal data protection
- Personal data security policy
- Security Policy for Online Payments
- Information note regarding integration with Facebook and Instagram
- Information note on personal data protection
WHO ARE WE?
The company that manages the OUTFITFLOWS.com online store is VELVET SOLUTIONS SRL, with its registered office in Cluj Napoca, Cluj County, Str. Buna Ziua no. 39, et5, registered with the Trade Register under number J12/1821/07.04.2022, unique registration code RO459327, telephone +40750418488
, email office@outfitflows@com
Our main field of activity is retail trade through mail order houses or via the Internet according to CAEN 4791.
DATA PROTECTION OFFICER
OUTFITFLOWS, as the controller, has designated Cristian as the Data Protection Officer (hereinafter referred to as the "DPO"), having the obligation to verify compliance with the GDPR provisions in the data processing operations carried out by the controller and to represent the controller in its relationship with the data subjects and with the Supervisory Authority.
Data subjects have the possibility to contact the DPO directly at any time regarding any issues related to personal data, using the contact details below:
DPO Name: Cristian
DPO email: office@outfitflows@com
Phone: 0746498808
DPO correspondence address: Cluj, Str.Buna Ziua, no. 39, staircase 1 et 5
WHAT IS PERSONAL DATA?
"Personal data" means any information or data that can identify you directly (for example, your name) or indirectly (for example, through pseudonymous data such as a unique identification number). This means that personal data includes information such as your first and last name, email address, home address, mobile phone number, personal preferences and shopping habits, user-generated content, financial information and financial situation information. It also includes unique numerical identifiers, such as your computer's IP address or your mobile device's MAC address, as well as cookies.
WHAT DOES PERSONAL DATA PROCESSING MEAN?
“Processing” means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
HOW DO WE PROCESS YOUR DATA?
We collect and process your data to fulfill the orders you place and deliver the products you want, improve your experiences in the Online Store, provide assistance and support when you use the Online Store and your customer account, or to send you personalized offers (direct marketing).
We have detailed below how we process your data, the purposes and legal basis (legal basis) of the activities through which we process your data.
- Customer account
We will use your personal data to create and manage your personal account to provide you with a personalized and relevant experience on OUTFITFLOWS.com.
We will provide you with your order history and details about your orders and allow you to manage your account settings. We will also provide you with easy ways to correct and update your information, such as contact details and shipping addresses. Furthermore, we will allow you to save items to your wishlist and we will allow you to return, rate and review products you have purchased from us.
The personal data collected is always your name, surname and email address. We will process the following categories of personal data if you choose to provide them to us: address, telephone number, account settings. We will process the following categories of personal data if you place an order: order history, delivery and billing information.
The data transmitted to third parties is used only to provide you with the services mentioned above.
The processing of personal data for your account is based on your consent given when creating your account on OUTFITFLOWS.ro. The processing of your personal data to provide you with relevant information about products is based on our legitimate interest.
We will retain your data as long as you have an active account on OUTFITFLOWS.ro. You have the right to close your account at any time. If you choose to do so, your account will cease to exist and you will be considered inactive. We will retain your personal data if required by applicable law and if there is an open dispute.
After closing your account, your data will be deleted.
You have the right to object to the processing of your personal data based on the legitimate interest of Fashion Culture SRL by contacting info@velvetsolutions.ro. Your account will then be deleted and we will not be able to offer you our services.
- Online orders
We will use your personal data to manage your online purchases on OUTFITFLOWS.com, process orders and returns through our online services and send you notifications regarding the delivery status or in case of problems with the delivery of your items. We will use your personal data to manage your payments. We will also use your data to handle product complaints and warranties. We use personal data to identify you and confirm your legal age for online purchases and to confirm your address to external partners.
We will process the following categories of personal data: contact information, such as name, address, email address and telephone number, payment information and payment history, order information. If you have an account on OUTFITFLOWS.com, we will also process the personal data you submit in connection with your account and order history.
Your personal data transmitted to third parties is used only to provide you with the services mentioned above, for address confirmation by external companies, for sending order confirmation by communication agents, for operations performed by storage and distribution service providers in connection with the delivery of your order (Fan Courier/Sameday/Cargus), for payment processing by payment processing service providers (Shopify Payment, Payshop). Many of these beneficiary companies have an independent right or obligation to process your personal data.
The processing of your personal data is based on the execution of the contract concluded remotely or in the showroom.
We will keep your data as long as you are an active customer.
- Direct marketing
We use personal data to send you marketing offers, email invitations, text messages, phone calls and postal communications.
To optimize your experience with OUTFITFLOWS, we will provide you with relevant information, product recommendations, reminders about products remaining in your shopping cart, and send you personalized offers. All of these services are based on your previous orders, the items you have clicked on, and the information you have submitted.
We will process the following categories of personal data: contact information, such as email address, telephone number and postal code, date of birth, how you navigated and what you clicked on the site, products and offers you clicked on. If you have an account on OUTFITFLOWS.com, we will also process personal data submitted in connection with your account, such as order history.
The data transmitted to third parties is used only to provide you with the services mentioned above, and those transmitted to media agencies and technical providers aim to distribute physical and digital direct marketing.
We do not transmit, sell or transfer your data to third parties for marketing purposes outside of OUTFITFLOWS.
The processing of personal data is based on your consent when you agree to direct marketing as well as on our legitimate interest.
You have the right to withdraw your consent to the processing of your personal data at any time. When you do so, OUTFITFLOWS will not be able to send you further direct marketing offers or information based on your consent.
You can unsubscribe from direct marketing by following the instructions in each marketing message or by changing your account settings on OUTFITFLOWS.ro.
We will retain your data for direct marketing purposes until you withdraw your consent. For email marketing purposes, we will consider you an inactive customer if you have not opened an email in the last two years. After this period, your personal data will be deleted.
- Customer service
We will use your personal data to handle product inquiries, complaints and warranties, as well as to provide technical support via email, chat, telephone and social media. We may also contact you if there is a problem with your order.
We will process any data you provide to us, contact information such as name, address, email address and telephone number, payment information and payment history and order information.
The data transmitted is used only to provide you with the services mentioned above.
The processing of your personal data is based on the legitimate interest of OUTFITFLOWS.
We will retain your data for 12 months for phone and email logs and case management.
You have the right to object to the processing of your personal data based on OUTFITFLOWS' legitimate interest. OUTFITFLOWS will not continue to process your personal data unless we can demonstrate a legitimate reason for the processing that overrides your interests and rights or based on legal proceedings.
- Compliance with legal obligations
We will use your personal data to comply with legal obligations, court orders and decisions of authorities. This includes using personal data to collect and verify accounting data in accordance with accounting regulations.
We will process the following categories of personal data: order details, first and last name, telephone number, postal address, transaction amount, transaction date.
We will share your personal data with partners who provide accounting services. The processing of your personal data is necessary for OUTFITFLOWS to comply with its legal obligations.
We will save your data for 5 years, in accordance with Romanian accounting regulations.
- Cookies
We use permanent cookies to automatically log you into your account each time you visit the site.
We use session cookies, for example, when you use the product filter function, to check if you are logged in or if you have added an item to your shopping cart.
We use our own and third-party cookies to collect statistics and user data in aggregate and individual form in analysis tools to optimize our site and provide you with relevant marketing materials.
Some third-party cookies are set by services that appear on our pages and are outside our control. These are set by social media providers, such as Facebook, Twitter and Pinterest, and relate to the ability of users to share content from this site, as indicated by the respective icon.
We also use third-party cookies that track activity across multiple sites to provide you with marketing on other sites/channels.
Based on your browsing and behavior on OUTFITFLOWS.ro, monitored through cookies, we will provide you with online advertisements for some of our products that may interest you.
For detailed information on the cookies used, you can access the Use of cookies page.
The data transmitted to third parties is used only to provide you with the services mentioned above, an analysis tool is used to collect statistics for the purpose of optimizing our site and to present you with relevant materials.
The processing of personal data in the form of cookies is based on your consent.
If you do not wish to participate in cookie tracking for the purpose of delivering online advertisements (banners) based on your interests, you can refuse the setting of a cookie in this regard by setting your browser to generally disable the automatic setting of cookies. You can also disable cookies for advertising services from a provider (e.g. Google) by setting your browser to block cookies from that domain. You can do this very easily from the following page www.youronlinechoices.com/ro/optiunile-mele .
Opting out of online behavioral advertising will not stop you from seeing general ads that are not personalized to your interests.
WHERE DO WE STORE YOUR DATA?
The data we collect from you is stored in the European Economic Area (EEA), but may also be transferred to and processed in a country outside the EEA. Any such transfer of your personal data will be in accordance with applicable law.
In the case of data transfers outside the EEA, OUTFITFLOWS will use the Standard Contractual Clauses and Privacy Shield as safeguards for countries that lack an adequacy decision from the European Commission.
We do not share, sell or rent your data to third parties for marketing purposes outside of Velvetsolutions.ro. The data transmitted to third parties is used only to provide you with our services. You will find the categories of third parties within each specific process above.
RIGHTS OF THE DATA SUBJECTS
In accordance with the GDPR, you have a series of rights regarding the personal data that OUTFITFLOWS processes:
- Right of access to processed data
You have the right to access the personal data we hold about you. The first provision of information will be free of charge. If you require further copies of information already provided, we may charge a reasonable fee taking into account the administrative costs of providing the information. Requests that are manifestly unfounded, excessive or repeated may not receive a response.
- Right to rectification of data
You have the right to request that your Data be rectified if it is inaccurate or outdated and/or to complete it if it is incomplete. If you have an account, it may be easier to correct your own data via the "My Account" function.
- The right to erasure of data (“the right to be forgotten”)
In some cases, you have the right to obtain the deletion or destruction of your Data. This is not an absolute right, as sometimes we may be forced to retain your Data for legal or regulatory reasons.
- The right to restriction of processing
You have the right to request restriction of the processing of your Data. This means that the processing of your Data is limited so that we can keep the Data but not use or process it. This right applies in specific circumstances provided for by the General Data Protection Regulation, namely:
- the accuracy of the Data is contested by the data subject (i.e. you), for a period that allows the operator (i.e. OUTFITFLOWS) to verify the accuracy of the Data;
- the processing is illegal and the data subject (i.e. you) opposes the deletion of the Data and requests the restriction of their use;
- the operator (for example, OUTFITFLOWS) no longer needs the Data for processing, but they are requested by the data subject (i.e. you) for the establishment, exercise or defense of legal claims;
- the data subject (i.e. you) has raised objections to the processing based on legitimate grounds on the part of the operator (in this case OUTFITFLOWS) based on the verification whether the legitimate grounds of the operator outweigh those of the data subject.
- Right to data portability
You have the right to move, copy or transfer the data you are interested in from our database to another. This only applies to data that you have provided, when the processing is based on your consent or on a contract and is implemented by automated means.
- Right to object
You can object at any time to the processing of your data when such processing is based on a legitimate interest.
- The right to withdraw consent at any time
You may withdraw your consent to the processing of your data where such processing is based on consent. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
- The right to lodge a complaint with the competent supervisory authority
You have the right to file a complaint with the data protection authority in your country of residence or domicile to challenge the data protection practices offered by OUTFITFLOWS.
- The right to object to the processing of your data for direct marketing purposes
You can unsubscribe or opt out of our direct marketing communications at any time. It is easiest to do this by clicking on the "unsubscribe" link in any email or communication we send you.
- The right to object to our processing of your data when we are carrying out actions in the public interest or in our own legitimate interests or those of a third party.
You can object at any time to the processing of your data when such processing is based on a legitimate interest.
- Personal data security policy
OUTFITFLOWS collects personal information when you register with OUTFITFLOWS, when you subscribe to OUTFITFLOWS newsletters, when you visit OUTFITFLOWS pages or the pages of OUTFITFLOWS partners, and when you participate in raffles or promotions. OUTFITFLOWS may combine the information received from you with information obtained from business partners or other companies. When you register, we may ask you for information such as your name, email address, date of birth, gender, zip code, occupation, field of work, and personal interests.
OUTFITFLOWS collects personal data and special data (CNP), on the pages of the Website www.OUTFITFLOWS.ro, only with your consent, for the following purposes: taking over, shipping and invoicing orders; resolving any incidents regarding the execution of this contract; ensuring your access to our services; sending newsletters, offers or other commercial information; contacting you with prior consent, or in matters related to customer relations; statistical purposes.
By creating an Account on the Website, you express your consent for OUTFITFLOWS to collect and manage this information, in accordance with Law No. 677/2001.
Upon your written request sent to the email addressinfo@velvetsolutions.ro , we will send you the following information free of charge: (a) confirmation that the data concerning you are or are not being processed by us; (b) modification, updating, blocking or deletion of data whose processing is not in accordance with the law, in particular incomplete or inaccurate data; (c) transformation into anonymous data of data whose processing is not in accordance with the law; (d) notification to third parties to whom the data have been disclosed of any operation carried out in accordance with letter b) or c), unless such notification proves impossible or does not involve a disproportionate effort compared to the legitimate interest that could be harmed.
For valid reasons, you may object to the data concerning you being processed for direct marketing purposes, on behalf of the operator or a third party, or to being disclosed to third parties for such a purpose by sending a document, in writing, dated and signed.
By registering your account and accepting this Privacy Policy, you express your consent to the processing of personal data in your own computer system, both manually and automatically, in accordance with art.5 paragraph 1 of Law no. 677/2001 on the protection and processing of personal data. If you do not agree to your data being processed, you have the right and freedom not to create an account on the Website and not to use the Website.
OUTFITFLOWS guarantees that personal data collected through the contact form will be used only until the problem communicated by it is resolved, after which it will become data of an exclusively statistical nature.
OUTFITFLOWS may involuntarily collect other information (IP address, time of visit, location from which access is made, name and version of internet browser, operating system, including other parameters) provided by the internet browser through which access to the site is made. This information may be used to improve the services offered or for statistical purposes.
OUTFITFLOWS may set and access OUTFITFLOWS "cookies" on your computer. OUTFITFLOWS allows other companies that display advertisements on some of the pages of the website to set and access their own "cookies" on your computer. The use of "cookies" by other companies is subject to their own privacy policies and is not included in this one. More details about cookies and their use on the OUTFITFLOWS website can be found in the cookie policy.
You have the right to object to the collection of this personal data and to request its deletion at any time, thereby revoking your consent to this document, and thus waiving any implicit right specified herein. You have the right to modify the personal data in your customer account at any time.
The privacy policy refers only to data voluntarily provided by you. OUTFITFLOWS is not responsible for the privacy policy practiced by any other third party that can be reached through links, regardless of their nature, outside the site.
The privacy policy does not apply in the event of malfunctions that may jeopardize the security of the server on which the database containing this personal data is hosted.
OUTFITFLOWS may update the information in this Privacy Policy. We will notify you of significant changes in the way we use your personal information by sending a notice to the primary email address listed in your OUTFITFLOWS account or by placing a prominent notice on our website.
OUTFITFLOWS does not rent, sell or share your personal information with other unaffiliated individuals or companies, except to provide the products or services you have requested (we may disclose your name, phone number and address to partner courier services), only when we have your permission or in the following circumstances:
- In order to identify and process payments made through a third-party payment service provider and to avoid fraud, we may disclose certain data (such as your first and last name, address, phone number and email address, as well as the order number and product ordered) to such third-party payment service provider (Shopify pay).
- We provide information to trusted partners who work on behalf of OUTFITFLOWS under confidentiality agreements. These companies may use your personal information to help OUTFITFLOWS communicate more effectively with you about OUTFITFLOWS or its marketing partners' offerings.
- We are accountable to public or judicial authorities or in other legal proceedings.
- We believe it is necessary to provide information to investigate, prevent or take action regarding illegal activities, suspected fraud, situations that include possible threats to the physical safety of any person, violations of OUTFITFLOWS terms and conditions, or as required by law.
- We transfer information about you if OUTFITFLOWS is acquired or merged with another company. In this case, OUTFITFLOWS will notify you before your personal information is transferred and becomes subject to a different privacy policy.
- We limit access to your personal data to responsible employees, to provide products or services to you or third parties indicated by you or to perform their tasks. We have electronic and procedural security measures that comply with regulations for the protection of personal information.
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- Security Policy for Online Payments
For online payments, authorization and submission for settlement of card acceptance transactions is carried out exclusively through the trading company RomCard SA through the integrated solution Plationline.ro and GeCad e-Payment International SA through the integrated solution PayU.
RomCard SA and GeCad e-Payment International SA function as a data processing center and liaison between card issuers, card accepting merchants and card user customers.
All types of cards issued by Romanian and foreign banks under the VISA and MasterCard logos are accepted, provided that the issuing banks have activated them for online payment.
OUTFITFLOWS does not request or store any information regarding your bank card or cards, these being processed directly on the servers of the online payment service provider.
- Information note regarding integration with Facebook and Instagram
The website is integrated with Facebook and Instagram shop and customer data is shared with them according to their regulations.
