Rental agreement

Rental agreement

This "Agreement" contains all the terms and conditions applicable to the rental of products from OUTFITFLOWS through our Website or Store.

1. General conditions
2. Rental price, Advance payment, Guarantee, Payment methods, Rental duration, Cancellations
3. Our obligations to you
4. Your obligations to us
5. 5. Access to services. Customer account
6. Other clauses

This “Agreement” is the contract between you (“Customer”) and OUTFITFLOWS (“Store”, “We”). The Agreement sets out the terms and conditions under which you will provide us with information, rent dresses, shoes and accessories (“Product”) and receive ancillary services (“Services”) from OUTFITFLOWS through the Website (“www.outfitflows.com”).

Before checking “I Accept” or “Submit Order” or before you acknowledge the terms of the “Agreement”, please read this Agreement carefully. The Terms and Conditions may change from one use of our services to another. By checking “I Accept” or “Submit Order” or by signing the “Agreement”, you agree to our terms and conditions and become a party to this contract, including the Website Terms and Conditions and Privacy Policy. If you do not agree to our terms and conditions, check “I Do Not Accept”, do not place the order or do not sign the “Agreement”. In this case, unfortunately, we cannot accept your order and we cannot rent the “Product” to you. We reserve the right to change the terms and conditions; any change will apply to the rental of any Product after the date of the change. This “Agreement” applies each time you use our services. This "Agreement" applies to one or more products, individualized in each order ("Product").

1. General conditions

This “Agreement” contains all the terms and conditions applicable to the rental of products from OUTFITFLOWS through the Website. You agree that your use of the Website and our services are in accordance with the Website Terms and Conditions of Use available at www.outfitflows.com and the Privacy Policy also available at www.outfitflows.com, which may be modified unilaterally. No other form of the Terms and Conditions (preprinted or otherwise available) is applicable to the rental.

You agree and understand that you are only renting the product and that OUTFITFLOWS remains the owner of the product at all times. Our products can only be rented by persons of legal age who can pay for the service by card payment. By checking "Accept" or by signing the printed "Agreement", you certify that you are of legal age and that you are authorized to use the chosen payment method (including credit card) for the purpose of renting the products described below.

The product . OUTFITFLOWS offers rental services of evening dresses, outfits or other clothing items signed by world-renowned designers and bags at prices up to 90% lower than in stores. You choose the desired model, size and possibly color.

The Contract. This Agreement represents the contract between us and you, regarding the chosen product, under the conditions specified on the Website or in writing. This Agreement is completed with the information from your OUTFITFLOWS account regarding identification data, chosen products, rental duration, as well as other relevant information. The language of this Agreement is Romanian. The Contract is communicated to you in written form by posting it in the footer of the Website or by handing over a copy in the store. If errors occurred when entering the data by you, you can correct them in the My Account section.

1. Rental price, Advance payment, Guarantee, Payment methods, Rental duration, Cancellations

The rental price is displayed on the website, for each product. To this are added the delivery-return costs, as listed on the Website, at the end of the order (in the Your Cart section). The total payment (consisting of the price for one or more products and the delivery costs) is the one in the final order.

Payment methods. Payment can be made by card. OUTFITFLOWS will debit your card with the “Rental Price” and will issue you an invoice with the “Rental Price” as soon as you have placed your order. By placing an order for Products on the Website, you authorize us to debit your card with the amount representing the “Rental Price” and the Deposit refundable upon return of the product, if it is not damaged.

By placing your order through the subscription option, we reserve the right to debit your card weekly for the subscription amount.

A reservation of a product (on the Website or in the store) represents an order, regardless of the date you wish to use the product, and payment is required.

Orders placed in advance:

The minimum advance payment for booking products from stock is 300 lei. It is paid either online or by bank transfer to the company's account. If the client decides to cancel the dress rental, the advance payment is refunded only if VELVET SOLUTIONS SRL is notified within 48 hours. If the reservation is canceled after the 48 hours, it is not refunded because we have reserved the product for the client for that period and have not taken over other reservations.

Execution of the contract. The contract is concluded on the date of order confirmation, via email by OUTFITFLOWS. The order can be placed at any time. You choose the day on which you want the product to be delivered. If the delivery day is less than 14 working days away, you authorize us to execute the contract on the indicated date and waive the legal term of 14 working days for termination. If the delivery day is more than 14 working days away or if the product has not yet been delivered, you can cancel the order.

Unilateral termination of the contract. The consumer has the right to notify the trader in writing that he/she is withdrawing from the purchase, without penalties and without giving a reason, within 1 working day from receipt of the product or, in the case of services, from the conclusion of the contract.

Rental duration. The fixed rental duration is 7 days with the option to extend by subscription. If the “Product” is returned earlier, the “Rental Price” remains unchanged. The rental can be extended with additional costs. You choose the day and place where you want the product to be delivered.

1. Our obligations to you

Delivery of products. We will deliver the ordered “product”, respecting the size, color and model chosen, on the date indicated in the order. The product may be slightly different in style and color than it appears in the photos on the Website or in the catalog. Our liability for the delivery of the ordered product is limited to delivery on the date and place indicated in the order. In case of non-performance, we will refund the “Rental Price” in full, if it has already been paid.

Return of unused product due to size. If the product is not the right size, you can return it within 24 hours from the date, by completing the return form on the site or by contacting us by email or phone, as long as the product has not been worn and the seal is intact. In this case, we will refund you the full "Rental Price" (less any delivery-return costs) within 7 working days, by bank transfer.

Delivery "cleaned and ready to wear". Our products can be ordered and delivered on the same day, in Cluj (for orders placed until 4:00 PM). For other orders, the products will be delivered at the earliest the day after the order was placed or depending on the deadline displayed on the product detail page. The delivery method and delivery costs are chosen exclusively by OUTFITFLOWS. The product will be professionally cleaned and sanitized and delivered ready to wear. We ensure the cleaning and careful checking of the condition of each product. The use of the product is at your own risk and we are not responsible for health problems caused by the use of the product.

Returning the product. Upon delivery of the product, we will provide you with a product return label and return instructions (Return Package).

Services. On the Website and in the store, we offer various advisory services in product selection. The services do not include guarantees regarding the final result.

OUTFITFLOWS Liability. Warranties and Indemnities. The warranties we grant you may only be used by you and may not be transferred or sold to another person. The warranties granted are listed in full in this agreement. Our warranties do not apply in the event of your breach of your obligations. OUTFITFLOWS's sole and exclusive remedy and liability for breach of this agreement shall be, at our option, the replacement, with commercially reasonable efforts, of the ordered product or the refund of the "Rental Costs", excluding the cost of delivery.

These warranties are the only warranties given. No other provision, express or implied, written or oral (including warranties of merchantability, fitness for a particular purpose or other non-infringement) regarding our products and services provides additional warranties.

Direct and indirect damages. In no event shall OUTFITFLOWS (or its suppliers) be liable to you or any third party for any special, incidental, consequential, indirect, or punitive damages, or for any loss of profit or compensation, arising out of or in connection with our products, whether based on warranties, contracts, tort, or otherwise, even if OUTFITFLOWS has been advised of the possibility of such damages.

Use of the products at your own risk. OUTFITFLOWS (or its suppliers) is liable for damages arising out of this agreement, the products or services related to it, whether based on warranty, contract, tort, up to the "Rental Costs" of this Agreement. You assume full and exclusive responsibility and liability for any damages caused by the use of the products during the rental.

Processing of personal data and privacy. The information note regarding the processing of personal data is displayed on the website, in the Privacy Policy section and directly in the OUTFITFLOWS store.

1. Your obligations to us

Receiving the product. The product can be picked up from the store or delivered by courier, with a hanger and personalized "OUTFITFLOWS". After delivery, you assume full responsibility for the product. If you opt for delivery by courier, you are obliged to receive the product on the date and time indicated by you in the order. We recommend that you indicate a secure address for delivery, where a person (you or another person indicated in the order) can physically pick up the product. In the event that an unsecured address is indicated, (the product being delivered without being picked up by a person) OUTFITFLOWS does not assume responsibility for products left unattended. Furthermore, you assume the risk that not indicating a secure address may lead to delays or additional delivery costs, for which you are fully responsible.

Product Use. You undertake to use the product with great care, as if it were borrowed from a close friend. You are responsible for any loss, destruction or deterioration caused by theft, mysterious disappearances, fire, significant stains (large, which cannot be cleaned) or any other causes other than normal. Normal use covers minor stains, missing beads or stuck zippers. If you return a product that is more damaged than normal use, you agree that any repair costs will be charged to you and you will pay the cost of repairing or purchasing the product at the purchase value by us and specified as a comparable price on our site, as we will invoice you, determined by us in relation to the retail value of the product. The cost of repairing / replacing the product may reach the initial warranty value of 100 lei or may exceed this amount.

Return of the product. Rental extensions. You undertake to return the product to OUTFITFLOWS in the Return Package on the return date indicated on the invoice for your order. The product will be returned by the end of the day on which the rental ends, together with the hanger, pouch and/or jewelry box, inscribed "OUTFITFLOWS".

If you lose the Return Package, you assume the obligation to return the product at your own cost on the return date and you will provide us with a shipment identification number.

Late return. Penalty clause. If you return the product after the rental period, a “Late Cost” will be charged to your card or invoiced for each day of delay. The additional cost per day of delay is 40% of the “Rental Price”, but not more than 100% of the “Product List Price”. “Late Costs” are calculated for each product in the order. If you have not returned the product within 20 days of the return deadline, we will find a non-return and you will owe 100% of the “Product List Price displayed on our website”. Any return after the 20-day period is sanctioned with 100% of the “Product List Price displayed on our website”. If you pay this amount, the product is yours, without any guarantee from OUTFITFLOWS.

Recovery of all costs . If you do not pay the amounts you owe us (Rental Price, Late Fees, other amounts), we are forced to go through recovery procedures. Thus, we will charge you through legal procedures, all outstanding costs, including recovery fees.

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1. Access to services. Customer account

Access to the services is permitted to any person who has or creates an Account on the Website or who accesses the services in the Store. Access to the services is possible only by accepting the Rental Agreement and the Website Terms and Conditions, including the Privacy Policy.

Exclusion. We reserve the right to remove you from our customer list and to refuse future product rentals to you for any violation of this Agreement.

Email. Newsletters and campaigns. By accepting this agreement or signing it, you agree that OUTFITFLOWS can use the information entered on the Website or on written orders, including your email address. You agree that we will send you periodic information and promotional materials, such as newsletters, announcements, etc.

The data collected from you for the purpose of sending newsletters can and will be used by OUTFITFLOWS within the limits of the Privacy Policy.

You can unsubscribe from receiving newsletters at any time by email via a message sent to info@velvetsolutions.ro or in the "My Account" section of the Website.

1. Other clauses

This Agreement, (including the Terms and Conditions and the Website Privacy Policy) constitutes the entire agreement between you and OUTFITFLOWS with respect to the products in question and is the final, complete and exclusive manifestation of will, replacing all prior written and oral agreements with respect to the subject matter in question. Modifications may only be made by OUTFITFLOWS. We reserve the right to terminate or modify this Agreement at any time, for any reason, with a notice to inform you of the reason for termination or modification. The waiver of any term or condition as well as any breach thereof will not affect any other term or condition of this Agreement. The Agreement will be governed by and interpreted in accordance with the provisions regarding the lease agreement, provided for in the Civil Code. The termination of this Agreement will not relieve you of any related payment obligations. If any provision of this Agreement is declared illegal, unenforceable, or in conflict with any law by any authority having jurisdiction over this Agreement, the validity of the remaining sections or provisions of this document shall remain in full force and effect. OUTFITFLOWS shall not be liable for the inability to perform any of its obligations hereunder due to force majeure.