Return policy

Return policy

If the size is not right for you or you are not satisfied with the rented product, Outfitflows offers you the possibility to return it within 24/48 hours by filling out the online return form or contacting us by email or phone, as long as the product has not been worn and the attached seal remains intact. In this case, we will refund you in full the amount paid for the rental service within 7 working days. The shipping cost in case of return due to mismatch will be borne by you (preferential cost offered by us between 16 lei - 25 lei). After you notify us of your desire to return, we will send you the pre-paid shipping label with the AWB number,

If you are not satisfied with the purchased products, you can return them within 14 calendar days, according to the provisions of Emergency Ordinance no. 34/2014 on consumer rights. The right of return within 14 calendar days only applies to customers who have purchased products or services online from

The customer has the right to unilaterally terminate the distance contract within 14 calendar days, without penalty and without citing any reason. The right of withdrawal does not apply to legal entities.

Product rental return policy

The withdrawal period expires after 14 calendar days starting from the day of conclusion of the contract in the case of a service contract, which includes the rental of products. The contract is concluded on the date of confirmation of the order by email by Outfitflow. If the delivery day selected by you is less than 14 calendar days away, you authorize us to execute the contract on the date indicated and you waive the right of cancellation as of this date.

Return policy for product purchases

In the case of a contract of sale, the withdrawal period expires after 14 calendar days from the day on which you or a third party other than the carrier enters into physical possession of the products or, in the case of a contract concerning multiple goods ordered by the consumer through one order and delivered separately, from the day you take physical possession of the last product or a third party other than the carrier indicated by you.

You can return the product(s) within 14 calendar days, only if it is in perfect condition to be resold as a new product.

Exercising the right of withdrawal

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract using an unequivocal statement, for example, a letter sent by post, fax or email.

For this purpose, you can use the withdrawal form available here, which you can send completed to ; however, its use is not mandatory. If you use this option, we will send you confirmation of receipt of the withdrawal request without delay, on a durable medium, for example by email.

In order to comply with the withdrawal deadline, it is sufficient to send the communication regarding the exercise of the right of withdrawal before the expiry of the withdrawal period.

If you withdraw, we will refund any amount we have received from you, excluding delivery costs, without undue delay and in any event no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will make this refund using the same payment method used for the original transaction, unless you have agreed to a different method of refund; in any case, you will not be charged any fees as a result of such refund. If the payment was made online, the commission charged by the Shopify Payments partner will be withheld, you will receive details of the amount collected by us.

We can delay the refund until the date we receive the products back.